Privacy Policy

This Privacy Policy explains how Royal Club Tourism (“we”, “us”, “our”) collects, uses and protects your personal information when you visit royalclubtourism.com, contact us, or book a tour with us.

1. Who We Are

Royal Club Tourism is a tour operator based at Office No. 50117, Sheikh Zayed Road, Business Bay, Dubai, UAE. You can reach us at support@royalclubtourism.com.

2. Information We Collect

Information you give us:

• Your name, phone or WhatsApp number and email address
• Booking details such as tour date, number of guests, pickup location or hotel, and any special requests
• Messages you send us through our website forms, WhatsApp, phone or email

Payment information: Payments are handled by our payment providers. We do not store your full card details on our website.

Information collected automatically: When you visit our website, we collect basic technical data such as your device type, browser, pages visited and how you arrived on our site, using cookies and similar tools.

3. How We Use Your Information

• To process and confirm your booking
• To arrange your pickup and share the details our drivers and guides need
• To reply to your enquiries and send booking updates
• To process payments and refunds
• To improve our website and services
• To show you relevant offers and adverts, where permitted
• To meet our legal obligations

4. WhatsApp and Messaging

If you contact us on WhatsApp or submit a form on our website, we may use your number to reply, confirm your booking and send you tour updates. You can ask us to stop messaging you at any time.

5. Cookies and Tracking

We use cookies and similar technologies, including Google Analytics, Google Ads and Google Tag Manager, to understand how visitors use our website and to measure and improve our advertising. These tools may use cookies to show you our ads on other websites.

You can control or delete cookies through your browser settings, and manage Google ad personalisation at adssettings.google.com.

6. Who We Share Your Information With

We only share your information when needed to deliver our services, including with:

• Our drivers, guides and activity partners who operate your tour
• Payment providers who process your payment
• Service providers who help us run our website, email and messaging
• Government or legal authorities, where required by law

We do not sell your personal information.

7. Marketing

If you sign up for our newsletter or agree to receive offers, we may send you promotional messages. You can unsubscribe at any time using the link in our emails or by contacting us.

8. How Long We Keep Your Information

We keep your information only for as long as needed to provide our services, handle any questions or refunds, and meet our legal and accounting obligations.

9. Keeping Your Information Safe

We use reasonable technical and organisational measures to protect your information. However, no method of sending data over the internet is completely secure.

10. Your Rights

Subject to applicable law, you can ask us to:

• Give you a copy of the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete your information
• Stop using your information for marketing

To make a request, email us at support@royalclubtourism.com.

11. Children

Bookings must be made by an adult. We do not knowingly collect personal information directly from children. Details of children travelling as part of a booking are provided by the adult making the booking.

12. Other Websites

Our website may link to other websites, such as review platforms or social media. We are not responsible for how those websites handle your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its effective date.

14. Contact Us