Cancellation & Refund Policy

At Royal Club Tourism, we understand plans can change. This policy explains how cancellations, changes and refunds work for bookings made through our website, WhatsApp, phone or email.

1. Cancelling Your Booking

• 24 hours or more before your tour: You can cancel free of charge and receive a full refund of the main tour price.
• Less than 24 hours before your tour: Cancellations are not eligible for a refund.
• No-show: If you are not at the pickup point at the agreed time and have not cancelled, the booking is treated as used and no refund is given.

The 24 hours are counted back from your scheduled pickup time (Dubai time).

2. Additional Activities Are Non-Refundable

Additional activities and optional add-ons, such as quad bike or dune buggy rides and any other extras added to your booking, are non-refundable once booked. This applies even if you cancel the main tour more than 24 hours in advance.

3. How to Cancel

To cancel, send us your name and booking details by WhatsApp or email (contact details below). Your cancellation time is the time we receive your message. We will confirm the cancellation in writing.

4. Changing Your Date

If you would like to move your booking to another date, please contact us at least 24 hours before your pickup time. Date changes are subject to availability.

5. If We Cancel Your Tour

We may need to cancel a tour because of bad weather (such as sandstorms or heavy rain), safety concerns or government restrictions. In that case, you can choose a new date at no extra cost or receive a full refund of the amount you paid, including any additional activities.

6. Unused Services

No refund is given for any part of a tour that is not used, for example because of late arrival at the pickup point, leaving the tour early, or choosing not to take part in an activity on the day.

7. How Refunds Are Paid

Approved refunds are made to the original payment method within 10 to 15 business days. The time it takes to appear in your account depends on your bank or card provider. We are not responsible for bank charges or currency exchange differences.

8. Contact Us